Outsourcing

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Atos to modernise WA Health in $124M Oracle deal

Global IT services provider Atos has won a five-year contract to overhaul the Western Australian Department of Health’s (WA Health) legacy infrastructure.

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11 outsourcing myths debunked

Outsourcing has evolved — and so too have the misconceptions around what makes a successful sourcing partnership in the digital era.

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The top 10 IT outsourcing service providers of the year — and the top 10 challengers

Find out which vendors are rising and which are falling in Everest Group’s third annual outsourcing vendor rankings. Plus, the analyst firm ranks the top challengers that are winning business away from the biggest IT services brands.

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Outsourcing remains strategic in the digital era

Companies racing to digitalize their businesses are adopting cloud computing at a rampant rate. But traditional outsourcing also remains a crucial option for CIOs looking to free up valuable IT resources.

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What is outsourcing? Definitions, best practices, challenges and advice

Outsourcing can bring big benefits to your business, but there are significant risks and challenges when negotiating and managing outsourcing relationships. Here, we break down everything you need to know to ensure your IT outsourcing...

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15 famous ERP disasters, dustups and disappointments

It's no wonder ERP has such a bad reputation: The history surrounding the complex and expensive enterprise software market is packed with tales of vendor mud-slinging, outrageous hype and epic failures.

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What is an SLA? Best practices for service-level agreements

A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a...

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How to get the most from a managed IT services provider

As the managed services provider market matures, CIOs should resist the urge to go with the lowest-cost provider in favor of partners that understand your business and can help you achieve strategic goals.

Hurting for IT help? Hire a trained GI vet

Hurting for IT help? Hire a trained GI vet

One IT professional services firm is meeting increasing demand for U.S.-based skills by training military veterans in key IT domains, from business analysis to devops.

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Why IT service providers are investing in North America

IT outsourcing providers have been opening more service centers in the U.S. with Seattle, San Francisco and Toronto emerging as hot spots for digital services.

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IT worker who trained H-1B-holding replacement aims for Congress

Craig Diangelo, a one-time IT worker at Northeast Utilities in Connecticut who had to train his H-1B-visa-holding replacement, is running for Congress.

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Don't fear the robots, embrace the potential

Robotic process automation is not necessarily replacing human workers, but creating more capacity and the potential for employees to focus on higher-value activities.

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H-1B giant Infosys gets carrot -- and stick -- to hire ‘Americans’

IT offshore outsourcing giant Infosys plans to hire 10,000 "American workers" over the next two years.

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IT leaders say current H-1B program works

Corporate technology leaders worry that proposed H-1B visa changes will increase costs and scarcity for highly skill IT talent, according to Harvey Nash survey.

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Fired IT workers to file discrimination lawsuit

Only a few civil cases have alleged national origin discrimination in offshore outsourcing, but interest in raising this issue appears to be gaining ground.

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9 things your service provider wants you to know

Enterprise IT can avoid some of the pitfalls in these tricky relationships by heeding advice from the providers themselves.

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How design thinking can transform IT outsourcing

In the era of digital transformation, design thinking can enable a new way of working between IT outsourcing customers and providers.

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Trump’s H-1B reform resolves few questions

It’s unclear if the U.S. president’s latest order will, in fact, help American IT workers or lead to increased offshoring and automation.

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How Brexit will impact global CIOs and IT services

Global CIOs must begin planning now for the impact of Brexit on their IT services and outsourcing strategies.

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