Google and other Internet search engine virtually never fail to deliver relevant results nearly instantly. That creates a problem for IT in terms of setting employee expectations around the search capabilities they use at work.
Serious technical problems that have delayed the rollout of an upgrade to SAP's community portal are persisting, to the point where the company is no longer specifying a launch date.
Here's a sobering statistic: With a 40- to 45-hour work week, many Americans spend about 25% of the year on the job. For those of us who stare at computer screens all day, that amounts to more than 2,000 hours with our keisters glued to chairs. In less technical terms, we're practically married to our desks.
A help desk can be a real lifesaver for employees, not to mention a productivity boost. A keyboard stops working, or Outlook crashes repeatedly, and a technician is just a phone call away. Even complex issues can usually be resolved internally, and relatively quickly, without needing an outside vendor.
Salesforce.com will include some new analytics capabilities at no additional cost with the Enterprise and Unlimited editions of its CRM (customer relationship management) software, following complaints from customers who argued that the features should have been used to fill long-standing gaps in the products' core functionality, not sold separately.
Infor has rebranded and revamped its software support offerings in a bid to cement its profile as a potential alternative to rivals like SAP and Oracle.
Increased sales, increased participation, increased engagement. It doesn't sound like a game, but those are some of the goals, and reported achievements, of the new field of "gamification."
When TD Bank Group made a lot of acquisitions a few years ago, executives knew they needed to find a way to help employees span international borders and work together.
IT spending by banks will grow to $173.3 billion this year, up just 2.8% over 2011 and well short of an earlier forecast that pegged growth at 4.3% in 2012, according to research firm Celent. In fact, IT spending in banking is expected to be weak over the next couple of years.
Despite economic uncertainty at home and abroad, enterprises IT budgets grew in 2011, although not by very much. So, what’s on tap for 2012? In this package of stories, Network World and IDG News Service reporters provide a roadmap for the new year.
