Lawsuit claims Verizon customer service triggered woman's heart attack

Verizon Wireless
Credit: Mike Mozart via Flickr

We've all been on stressful calls with our cable and Internet providers, but one Virginia woman claims she got a heart attack talking with Verizon Wireless customer service reps.

Angela Hawkins, 52, of Chesapeake, is suing Verizon Wireless for $2.35 million, alleging negligent and intentional infliction of emotional distress following an incident last year.


The grandmother of four hoped to talk to a helpful customer service representative.

Instead, according to a lawsuit, the rep and her supervisor treated Hawkins rudely and threatened to have her arrested. She claims the supervisor wrongly accused her of threatening to kill everyone in the call center and caused her to have a heart attack.

Wow. Comcast only makes up offensive names for its customers.

This story, "Lawsuit claims Verizon customer service triggered woman's heart attack" was originally published by Fritterati.